Access Statement

The Ancient Gatehouse and  Rugantino Restaurant

At The Ancient Gatehouse, we aim to ensure that all our guests have comfortable facilities and are made to feel welcome. We have developed this access statement to address some of the more common issues that disabled people face.

The access statement is intended to provide additional information for all guests who wish to attend the hotel or use its facilities.

The Ancient Gate is a family owned, a 9 en suite bedroom hotel, with a restaurant and bar. We have a variation of bedrooms within the Hotel all of which are only accessible by stairs.

Pre-arrival

    You can contact us via telephone, fax, email or post
    The nearest bus station is Wells Bus Station located approx. 5 minutes from the Hotel in Princes Road.
    The nearest train station is Castle Cary approx. 12 miles from the Hotel.
    There are many local taxis firms, of which we can provide you with details  or book on your behalf if travelling from abroad
    You can find a location map of 'where to find us' on our website at www.ancientgatehouse.co.uk

Arrival & Car Parking Facilities

    The front and back entrance has two steps leading into the Hotel
    A ramp is available for both entrances on request
    We offer assistance with luggage
    We do not have parking facilities

Main Entrance & Reception

    The front and back doors both lead to Reception, Restaurant and Bar
    The floor is level and a mix of carpet & tiling
    The Reception is on the Ground Floor, as is the Restaurant and Bar
    There is a public lounge, which has one step leading up into it

Public Areas

    Our corridors are well lit and carpeted
    The Restaurant and Bar are assessable on two levels by going up one step
    We do not have a lift or escalators to the first floor
    There are WC's accessible by stairs only, each with one door for entry
    The fire alarm system is bells and does not have flashing lights. Assistance will be given if evacuation necessary

Restaurant/Dining Room, Bar & Lounge

    Moveable seating throughout
    There are chairs with or without arms
    Background Music in the Restaurant & Bar
    Full waiter service provided
    Well-lit and airy Restaurant & Bar
    The lounge is made up of large single armchairs & sofas with low level, small coffee tables

Bedrooms

    All 9 bedrooms are on different levels of flooring and accessible only by stairs
    We do not have adapted bathrooms or grab rails
    There is one room with a bath
    The remaining 8 rooms have showers

Additional Notes:
As a 2 Star AA Quality Standard Hotel, we are committed to providing a high level of customer service. Whilst the physical limitations of the existing building may impose some constraints on facilities the Ancient Gatehouse are able to offer, we fully intend to comply with current regulations and good practice.

The nature of the building means it is impossible to make access to any of the bedrooms accessible without stairs.

The Ancient gatehouse Hotel aims to ensure that all employees, guests and others who use or assist in the provision of our services, are treated equally and according to their needs. Staff training in disability awareness is undertaken as part of the on-going staff development programme, in compliance with the Disability Discrimination Act 1995.

We request that anyone wishing to make an enquiry or booking, inform us of special needs or disabilities that they may have in order for us to meet any special requirements and advise as best as possible